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How Leading Marketers Use Data for Customer-First Strategies

People gather data for many reasons. For marketers, data is a necessity. It creates an opportunity to build strategies and experiences that put the customer first. This is often the difference between a successful campaign and failure. But having data isn’t enough; to develop a winning strategy, data must be used in unique ways that consider customers. For a long time, many marketers were oblivious to the effect data had on business growth. If you’re looking to build a customer-first marketing strategy, however, consider using data in the following ways:

Anticipate customer needs

Data gathered over time reveals the real interests of customers. Critically studying this information will teach you what your customers need before the competition. Being a trendsetter usually translates to conversions.

Provide personalized experiences

With customer data now available in just a few clicks, marketers are able to achieve greater insight into specific clients. This provides the opportunity for better designed, more personalized experiences, which builds rapport and encourages customers to return.

Address consumer concerns

Upon launching a campaign, marketers must assess its potential for success or otherwise.
Consumer data is often the main concern for marketers who know the importance of addressing any arising issues as soon as possible. Before proceeding to any marketing strategy, deal with any problems your customers have faced (or will likely experience). This will help you create a strategy that puts your customers ahead of all other business objectives.

Establish relationships

Customers want more than just the exchange of goods and services. They want a relationship: a brand to identify with. It is inherent upon marketers to study data to create a newer, friendlier experience: one that makes customers feel part of the family.

Reach out to potential customers

Data goes a long way in telling marketers which category of customers they still need to reach. In marketing, the goal isn’t just to keep existing clients. It’s also to gain new ones. By studying data, customer intent becomes clear, making it easier to identify likely customers. A closer look at first party data also helps marketers create a mailing list to reach out to potential buyers.

Regular communication

When was the last time you heard from your favorite brand? Gaining trust in a brand and product means regular communication, like any relationship. It’s easier than ever to reach your customers, whether through social media or email marketing. Listen to reviews. See what’s working (and what isn’t).
Be real. engage on a more individual level with conversations driven by customer data. In order to establish a sound customer-first strategy, remember:

  • Customers are always evolving
  • Always collect a comprehensive record of customer interactions to ensure future marketing optimization. Data from the acquisition, conversion and retention life cycles must be continually mined to spur business performance.
  • Effective business communication depends on how marketers interpret the meaning and context of historical events and then turn them into actionable data.

RGA Creative is a brand and digital marketing agency focused on small business. Let us help you get your brand in front of your audience at the right time, in the right place with the message they need to hear from you.

For more information on marketing your business, please send us an email to robynn@rgacreative.com.